Policies

Returns & Refund Policy

Last updated 8 Oct 2026

This is an editable policy draft provided for transparency. It has not been reviewed by a lawyer and is not legal advice. Techoria may update it at any time.

1. Scope

This policy explains how refused, undelivered and returned cash-on-delivery orders are handled and how they affect seller earnings.

2. Types of returns

Refused at delivery: the customer declines the parcel.

Undeliverable: the customer cannot be reached or the address is invalid.

Returned after delivery: the customer returns an item under a valid reason such as damage or wrong item.

3. Effect on seller earnings

No earning is created for an order that is not delivered. If an earning was already recorded, it is reversed with a separate entry so your history stays complete.

4. Return fees

Normal return delivery fees are paid by Techoria and are not deducted from seller earnings.

5. Damaged or wrong items

Report issues through a support ticket with the order number and photos where available. Techoria will review and arrange a replacement or resolution where appropriate.

6. Customer refunds

For COD orders, customers pay only on acceptance. Any customer refund after delivery is handled by Techoria after review.

7. Restocking

Returned items in good condition are checked and restocked by Techoria.

8. Contact

Open a support ticket or email techoriadropship@gmail.com